Reference

Terms and Conditions That Govern Your royal200 Account

These terms set out how your royal200 account works — what we expect from you, what you can expect from us, and how transactions through DANA, OVO, and GoPay are handled.

Account eligibility appliesDANA, OVO, GoPay coveredWallet verification requiredFair use terms enforcedIndonesia-region access only where permitted
royal200 Terms and Conditions That Govern Your royal200 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you believe a specific clause has been applied incorrectly to your account, our support team can help. Reach out through the channels below and we will respond with the relevant section of the terms and the steps you can take. All terms-related queries are logged and followed up.

Live Chat Start a live chat session directly from your account dashboard. Describe the terms clause in question and a support agent will walk through it with you.
Email Support Send a written query to our support email for a documented response. Include your account ID and the specific terms section you are asking about.
Account Help Centre Access the Help Centre from your account settings to find terms-related articles, wallet policy clarifications, and account condition explanations.
HOW WE HANDLE POLICY

Account Security, Data Use, and Policy Requests

These terms exist to protect both sides of the account relationship. We apply them consistently and transparently. If you need to request a change to your account terms — such as updating wallet details or disputing a transaction outcome — we have a documented process for each. Here is how we handle the key areas.

Data Retention We retain account data for as long as your account is active and for the period required under applicable law. You may request a summary of data we hold by contacting support.
Wallet Security Wallet accounts linked to your profile — DANA, OVO, or GoPay — are verified at point of connection. Only wallets confirmed under your name are accepted for withdrawals.
Cookie and Session Use We use session cookies to keep your account active during a login. Analytics cookies help us understand how terms pages are navigated. You can manage cookie preferences in your browser settings.
Terms Change Notification When these terms are updated, we notify you via the email address on your account before the change takes effect. Continued account use after that date constitutes acceptance.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to real account situations — wallet transactions, account access, and what happens when terms are updated or disputed.

Yes. Any deposit or withdrawal processed via DANA, OVO, or GoPay falls under these terms. Each wallet's own service conditions also apply alongside ours for that transaction.

Contact support via live chat or email with your account ID and the specific clause. We will review the application, respond in writing, and explain the next steps available to you.

No. We send a notification to your registered email before any material change takes effect. Continuing to use the account after the effective date means you accept the updated terms.

Account eligibility depends on local law and is available only where permitted in your region. You must meet all conditions stated in the registration section before your account is activated.

Before a withdrawal is processed, the wallet you are withdrawing to — DANA, OVO, or GoPay — must be verified as registered under your name. Unverified wallets cannot receive funds under our policy.

Retention periods follow applicable law in your region. After account closure, we keep records for the legally required period. You may request details of what is retained by contacting our support team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.